Guest behavior and spending patterns are constantly fluctuating, but the past decade has witnessed a different scenario. There’s no doubt that the growth of technology within hospitality has played a huge.
The World Travel Market, hospitality’s largest annual trade show, concluded last week and industry professionals from all sectors of the industry gathered to observe the latest market findings. 2016’s edition was by.
At the pace in which technology is changing, it’s not only hard to know the new trends; you need to understand the lingo first. The latest ‘in thing’ in hotel technology is Chatbot.
The first thing Choice Hotels did after conducting their research was to find out which factors had the greatest impact on the Likeliness to Recommend Scores. They then focused on improving the most critical factors in all their properties, which lead to an improvement in guest experience and incremental revenues of more than $18 million.
The Hospitality Industry Should Be More About Hospitality and Less About Industry
By its very definition, the word hospitality implies a great experience. The definition of hospitality is “the friendly and generous reception and entertainment of guests, visitors, or strangers.” So, it’s not just about receiving guests and sending them up to their rooms. It’s not just about taking their money.
Our main focus from day one is hotel and lodging industry and this has not changed ever since. Below are some of our hotel partners, ranging from independent properties, small boutique hotels, boutique hostels, luxury serviced apartments, corporate hotels as well as local chain hotels.